Account Coordinator

The Account Coordinator is responsible for assigned customers and must work closely with all departments at BCI to ensure that customer expectations are met and profitability is obtained.  The Account Coordinator must maintain a high level of professionalism; demonstrate the ability to multi-task, work in a fast-paced environment and handle demands of customer requirements.  Must hold accountability in all aspects of the Account Coordinator role.

 

Responsibilities:

 

  • Communicate and champion customer requirements

  • Develop and maintain relationships with customers

  • Data analysis and decision making to support material supply and finished goods demand

  • Utilize and maintain MRP/Scheduling software to support production schedule and other reports as required

  • Manage all aspects of Nulogy to include the system of customer record keeping, customer forecasting, estimate, scenario, item specifications, set up new customer accounts and other duties

  • Tracks and ensures that project materials are at BCI prior to scheduling whether turn-key or delivered from the customer

  • Manage customer issues concerning billing, quality or service rendered to deliver a prompt response to the customer

  • Demonstrate professionalism, accuracy, thoroughness and curiosity

  • Seek opportunities to improve and promote quality and apply feedback to improve performance 

  • Provide well-written communication with customers and internal business partners regarding status projects

  • Encourage customers to use the Nulogy customer portal, provide training and answer questions

  • Respond promptly to customer inquiries, cell phone reimbursement is provided to facilitate this function

  • Meet personal and team goals

  • Generate Sales Leads

  • Monthly visits at Lincoln County facility

  • Follow all policies and procedures established by the Corporation

  • All other duties as assigned

 

Qualifications: 

  • BS in Business or related field or equivalent combination of education and experience

  • Proficient in MS Office Suite and experience with Sales Force, MRP or ERP systems

  • Excellent customer service and follow-up skills

  • Strong written and oral communication skills

  • Self-motivated and possess a strong work ethic

  • Active listener and ability to interpret client needs in conjunction with company goals and objectives

  • Attention to detail, highly organized and ability to multi-task in a fast-paced environment

  • Prioritize and manage time effectively

  • Work independently

 

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee frequently is required to walk and drive a vehicle.  The employee is occasionally required to stand; use hands to finger, handle, or feel; and reach with hands and arms.  The employee must regularly lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to adjust focus. 

 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

 

Primary Supervisor: 

Account Team Manager

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BCI Main Office

 

200 Trade Center Drive W

St Peters MO 63376

Phone: 636-978-4300

Fax: 636-978-4343

Email: info@boonecenter.com

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