Project Planner

The Project Planner is responsible for coordinating and expediting the flow of work and material according to daily and weekly production schedules as well as managing key account relationships.  Duties include reviewing and distributing production, work, and shipment schedules per Account Managers and Customers’ requirements.  The Project Planner has full responsibility for the assigned accounts and must work closely with all other departments at BCI to ensure that customer expectations are met and profitability is obtained.  

Responsibilities:

  • Communicate and champion customer needs throughout the BCI organization

  • For assigned accounts:

    • Follow every project through the system to shipping and invoicing

    • Maintain Customer/Supplier Portal as needed 

    • Procures and tracks materials as needed.

    • Ensure that all raw materials/components are at BCI 48 hours prior to project schedule whether turn-key or delivered from the customer.  

    • Obtain all quality-required documentation for customer products as required per quality/safety SOPs. 

    • Manage issues concerning billing or service rendered, be the sole point of contact for the customer managing all BCI internal relationships to deliver a prompt response to the customer.

  • Master and manage all aspects of Nulogy, the system of record, related to the customer including projects setup and production schedule.

  • Ensure daily production requirements are achieved to meet customer expectation.

  • Data analysis and decision making to support raw material supply and finished goods demand.

  • Utilize and maintain MRP / Scheduling software to support production schedule and customer demands.

  • Maintains the Nulogy production schedule and other reports as required.

  • Follow-up as required with all teams (Production, Logistics/Inventory, Account Management and Finance) to expedite flow of materials to meet production schedule and customer expectation.

  • Provide well-written, brief and appropriate communication with customers and internal business partners regarding the status of each of their projects. Encourage customers to use the Nulogy customer portal, provide training and answer questions 

  • Demonstrate accuracy, thoroughness and curiosity; seek opportunities to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality. 

  • Demonstrate the ability to multi-task and handle demands of customers and multiple accounts.

  • Respond to critical emails in a timely fashion, cell phone reimbursement is provided to facilitate this.

  • Complete other related duties as assigned by the National Accounts Team Manager.

  • Follow all policies and procedures established by the Corporation

Qualifications:  

  • BS in Business or related field or equivalent combination of education and experience

  • Proficient in MS Office Suite and experience with MRP or ERP systems

  • Attention to detail and highly organized

  • Excellent negotiation, closing, customer service and follow-up skills 

  • Strong written and oral communication skills

  • Self-motivated and possess a strong work ethic

  • Active listener and ability to interpret client needs in conjunction with company goals and objectives

Physical Demands:  
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee frequently is required to walk and drive a vehicle.  The employee is occasionally required to stand; use hands to finger, handle, or feel; and reach with hands and arms.  The employee must regularly lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to adjust focus.  

Work Environment: 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.
 
Reports To:  National Accounts Team Manager
 

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